(not sure if this type of question is allowed here, let me know if I should go elsewhere) I want to start off by saying that I usually order from Sephora and literally never return anything and have no idea of what happened in that order. It was my first order from Charlotte Tilbury. I recently placed an order with Charlotte Tilbury and realized I had to return two things. Here is what I ordered: – matte revolution lipstick -bronzer and highlighter wand (bundle) -eyes to hypmerize -I got free foundation with this order basically, I want to make it to the both eyes to hypnotize and highlighter wand. However, since the wand is in a bundle, I would have to return both items, and since I got the foundation for free to spend a certain amount of money, I should probably return it as well (or pay for it). I would end up sending everything back except the lipstick. My question is, has anyone ever returned a lot of products? Is it even possible to do it?
In my experience their customer service is amazing. I just ordered a luxury quad and the mirror was messed up (very foggy could not see through it), and they sent me a replacement without making me return the old one with expedited shipping. I was very impressed
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Their return policy is pretty clear, IMO: You have 30 days from purchase to return new or gently used items you don’t like for a full refund. You’ll have to return both bundle items, as you expected; this is explicitly mentioned. You’ll probably be allowed to keep the foundation.
https://www.charlottetilbury.com/us/help/returns