I bought from them a few months ago through their website with no issues, but a few days ago I tried to buy again and my order was canceled. I tried two more times and the same thing happened. I suspect this is because of the shipping address since I am shipping to a freight forwarder as I do not live in the United States. Also, I paid with PayPal but I don’t think that’s the problem as they accept payment but refund it the next day. I contacted customer service and basically they just told me they didn’t know because the third party insurance company is the one making these decisions and not offering further explanations. Does anyone have a similar problem?