So I really want to get some colourpop stuff because they have a big end of year sale. Haven’t bought one in about 2 years since I bought 30 Super Shock Shadows from them. I’ve heard a lot of bad things about their customer service lately; people who get broken pallets and don’t get them replaced, people who only have half of their order show up, people who buy things their package get lost and instead of a refund they don’t get that a crappy coupon. I’m just wondering if it’s worth buying more from them?
I’ve had mostly bad experiences ordering directly from Colourpop but did purchase the RBK palette in November and got it in less than a week. Most recently, a few weeks ago I placed an order that finally arrived this Monday and the palettes I received were not the ones I ordered. I reached out immediately to customer service (they say they respond w/i 48 hours) and still haven’t heard back so…idk what’ll happen. But I will say they have gotten a LOT better with their packing and I haven’t received a broken palette since 2018!
I ordered like a week and a half ago and haven’t heard from them since. I emailed to see the order status and just got an automated saying they’re busy. I only got 1 super shock shadow 🤷🏻♀️
I’ve only ordered from them once and didn’t have an issue, but I did make an order because of the end if year sale on the 28th I think and haven’t heard anything. But in the order confirmation email they do say they’re having high volumes of orders so things are getting out slower.
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I ordered from them two or three times this past year and I have to say everything was very nicely packaged and arrived quickly. I have not had any issues – in fact, they will usually include a VERY cute little postcard and sample with my orders. I actually wrote a post about the postcards earlier today but it got taken down. I absolutely LOVED the postcards and actually want to frame them.